Originally Posted by
3Cforme
A change from a non-stop to direct, or from direct to a connection, gives you a right (thank the DOT) to a full refund to the original form of payment. A 'significant' schedule change does, too.
Had the same experience on a different route a while back. (A really common occurrence out of STL these last few years.)
For future reference, I would really appreciate a link to the documentation of the right to refund if that's handy. (If not, many of us will be searching, I'm sure.) Thanks!