Originally Posted by GoingAway
Kinda strong on that post, aren't you DCBob. People are entitled to their opinion and may interpret things differently. Just because you could solve this with a pair if headphones doesn't mean that others could or even should get over it so easily/in the same manner. YMMV.
I have had short haul trips ruined by poor customer service, it happens. On amtrak in particular, there are some people who do not belong in customer facing positions.
Thankfully, both of us are entitled to our opinions and are able to freely discuss them in this forum. It's still my opinion that rude announcements should not turn a trip on Amtrak into a nightmare. Some obviously disagree.