Originally Posted by DCBob
NIGHTMARE? Seriously? Just because you found an Amtrak employee's tone of voice to be rude? It's just a bit too dramatic for anybody to equate rudeness with a NIGHTMARE.
I deal with rude people on a daily basis and it doesn't bother me. As long as I have a comfortable ride and arrive safely and on time on Amtrak, I am happy. Next time, bring noise-canceling headphones if you want to shield your ears from rude announcements. You'll be a lot happier.
Kinda strong on that post, aren't you DCBob
. People are entitled to their opinion and may interpret things differently. Just because you could solve this with a pair if headphones doesn't mean that others could or even should get over it so easily/in the same manner. YMMV.
I have had short haul trips ruined by poor customer service, it happens. On amtrak in particular, there are some people who do not belong in customer facing positions.