FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
If I'm past the deadline, I've never had the DD call the hotel for me. I always call the hotel and I've been able to cancel every time I've asked as I'm a diamond. I know this is NOT a published benefit so I got away with it, so I was lucky.