FlyerTalk Forums - View Single Post - Going the Canadian Way: To Chicago with Air Canada (LHR-YYZ-ORD in Y)

Apr 14, 2011, 3:40 pm

#10

Kevincm

Join Date: Mar 2007

Location: Birmingham, West Midlands, UK

Programs: Mucci, BMI*G, M&M SEN, FB Gold, PC Plat, Father of GhettoIFE

Posts: 3,972

In closing up....

Air Canada advertise themselves “North America with Polite Canadians”. I’d say that’s a very fair assessment of the product. All the staff were extremely friendly and delivered good service throughout.

I'd go as far as to say they were friendlier than the friendly United crews I had in February.

If there was a single criticism of the Air Canada products, it’s the food. And the lack of it onboard. I think a bit better portion control and a really careful examination of the 2nd services needs to be taken with to polish off what is a great product on the A330's (as featured in Gold Run 2), the 777-300ER's and even the ERJ-175's.

The Hyatt Regency O'Hare did an "Ok" Job, and their agreement to remove the Internet charges against the bill was welcome. But if you have a business hotel like that, you need reliable Internet access. And that wasn't forthcoming at all that trip - a pity.

Toronto Airport was a lovely surprise in terms of facilities and accessibility. If they could speed up luggage delivery, it would be brilliant - no questions asked.

However, my venom is reserved for the useless agency that we all know and hate - The Transportation Security Administration. Whilst their T2 staff were nice and poliete, their inspection staff quite frankly need to learn:
1) How to repack luggage
2) How NOT to break zips
3) How to wrap tape around an item effectively and safely without causing damage.
4) How to say the word "SORRY"

And yes, even one week and a bit after I'm still mad as hell with them.

And on that bombshell, it's time to bring this trip report to an end.

Well, that’s it from me from a while as I'm not sure what my next trip is. So you better hope I get creative - in which case, I’ll see you sooner than later

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