<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FT in LA:
Every time I have stayed at the Westin Palace it has been a bad experience: tiny rooms, no upgrade for Platinum, no Platinum gift.</font>
I think you are suffering from bad luck.
Every time I have stayed at the Westn Palace, I have received an amenity (OK, a fruit bowl...) and an upgrade to at least a deluxe corner room, despite booking singles.