It gets better.
When I was told no points, I wrote back simply
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">I'm disappointed that you are not living up to the offer that was publicly posted on your website. </font>
End of story. Then I got back the following reply:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Maybe you should seek some grief counseling to help you with your
disappointment.</font>