FlyerTalk Forums - View Single Post - Sneaky Expiration of Starwood Points?
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Old Mar 30, 2011, 6:39 pm
  #18  
Jerzykb
 
Join Date: Mar 2011
Posts: 3
Originally Posted by Starwood Lurker II
A member would not be able to log into his online account if his SPG account has expired.

In my opinion, this member might have stayed at one of our properties recently and the property might have re-activated his account by trying to post the relevant stays in that account.

I am making wild guesses over here. Only if the member is willing to share his account details over PM would I be able to provide any further advice.

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
This is correct -- that's what happened. And I've now been able to read the other thread that was linked in a post above, and I've read, thanks to that thread, the Starwood rules about all this.

I am even more convinced than before that Starwood is being sneaky and unfair about this. As revealed in the other thread, the language in the rules and Starwood's e-mails are inconsistent, and I almost laughed out loud when a Starwood Lurker rep posting here said he didn't see any inconsistency between "calendar year" and "12 months". The rep also was totally unsympathetic to people who posted questions like "if I tranfer American Express Rewards points to my Starwood account just before the account expires, will I lose those transferred points?".

Further, I just think it is terrible customer relations to do this without giving people warnings/notices that the account or points will expire or be forfeited. As others have pointed out, such a notice -- besides being fair and consistent with the way other programs handle this issue -- could get people to make reservations at a Starwood property that they otherwise might not make, as well as generating goodwill.

Simpoly put, it seems to me that Starwood wants your points to expire. I don't get that vibe from the other programs I'm in.
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