There are no grounds for disputing the charge that I can see. For providing the service they charge $20 which was agreed to.
CC disputes are for disputing charges that should not be there not for disliking the fees. If disputed, AA would easily be able to provide substantiation that it was agreed to
Does the "dissatisfied with service" option perhaps only return a message to contact the merchant ?
I can see why some banks here now charge $10 for unsuccessful disputes
Last edited by Dave Noble; Mar 12, 11 at 1:08 pm..