Originally Posted by ron-val-ron
I recently found it impossible to book the routing I wanted via the online booking engine at aa.com for a domestic award ticket. Nothing fancy - it wouldn't give me the non-stop routing even though I was using a 50k award. I called the 800 number (platinum) and begged my case, but she charged me $20 anyway.
More of a question for my own learning. Did the phone rep say the problem was the routing you wanted was sold out that day or unavailable any day or what?