Originally Posted by
ron-val-ron
I recently found it impossible to book the routing I wanted via the online booking engine at aa.com for a domestic award ticket. Nothing fancy - it wouldn't give me the non-stop routing even though I was using a 50k award. I called the 800 number (platinum) and begged my case, but she charged me $20 anyway.
More of a question for my own learning. Did the phone rep say the problem was the routing you wanted was sold out that day or unavailable any day or what?
Last edited by jayer; Mar 16, 2011 at 5:12 pm