Originally Posted by ron-val-ron
Nope, didn't lie. And yup, I did agree to pay it. (But what choice did I have really? Glad I know the Web services/help trick now, tho, thanks for that.)
I just clicked the "I was dissatisfied with the service" button on the Amex site. I think it's kosher to agree to pay the fee when there is no other way to make the booking but to then go back later and dispute it because I was dissatisfied with the mere/sheer fact that I had to pay it.
Fair enough. I completely understand the dissatisfaction. It just seems that that route is for the claim that one did not get the service expected or paid for. In this case, you did. It seems the basis for the claim has nothing to do with whether the service was delivered as expected, but just with the "I don't think that they should have charged me for that, even though I agreed to it and received the service that I paid for." Since you are going the truthful method (and I only made my comment because not all would), I think it's going to be a tough sell.
With all that said, I still hope it works since the charge should not be levied in this case.