I recently had to cancel my JetBlue flight reservation. It was a nonrefundable flight, but I got credit (minus $50 fee). I got an email stating that I was created a Travel Bank account for use for future flights, since the credit is good for 1 year.
But I am unable to login using the details they gave me.
https://emergo8.sabre.com/tbank279/
Keeps saying: ERR_INVALID_USERNAME
I have verified login and password details 20 times over, but no luck.
I emailed JetBlue about this, but they stated that it would be 14-21 days before I get a response (really? sigh). I would really like to be able to login ASAP, as I have a friend who needs to fly out soon, and I could exchange my credit for actual cash. Otherwise, I would likely lose the credit as I do not travel often, and when I do travel, I just go for the cheapest fare (har). So I would like to not lose out on the credit if at all possible.
Has anyone else experienced this? Should I call JetBlue instead?
Thanks in Advance