Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Welcome to FT, Ssmall! Sorry to hear about the problem you are experiencing.
Have you tried to contact Technical Support / Lufthansa Internet Services? They are often believed to be quite responsive. You can find the telephone number under Help & Contact > Miles & More > Technical Support > Next, then by choosing the country.
Good luck.