Intra-Asia Award Levels
You guys are quick! Here’s the scoop with regard to award levels – first of all, we’d like to apologize for any frustration or confusion resulting from a lack of communication in announcing our award level adjustments. Some items got pushed out earlier than others. Changes have in fact been made to select markets, and a few more are coming early next week. You’ll be able to see all the details when we release our much-awaited international award charts (thank you for your patience!).
Delta periodically reviews all mileage award levels to ensure they are appropriately aligned in the context of pricing and competitive environments. As a result of a recent review process, some adjustments were made on transpacific routes, intra-Asia markets and flights to/from South Africa. Some markets saw award increases, some decreases.
Example: previously all flights between US and Asia were the same award level, as were intra-Asia levels, despite being very different in terms of length of haul and market. Both NRT-ICN and NRT-SIN flights were previously priced at 20,000 miles for our low roundtrip award, even though the SIN flight is several times the distance of ICN.
The new zoning will price NRT-ICN at 15,000 miles for a low roundtrip award, and NRT-SIN at 45,000 miles. When you consider that NRT-SIN is about the same distance as a flight from JFK-LHR priced at 60,000 miles low roundtrip for a similar product, it makes sense.
Customers will also see some decreases on premium high level awards between US and Europe, Middle East, Southern South America and Northern Asia because, frankly, we felt some of the levels were getting too high.
Watch for the new international award charts that will be released on delta.com next week under SkyMiles Award Mileage Charts. Once again, we’re sorry for any confusion this may have caused and appreciate your patience as we work to get you all the information in the coming days.
Michelle, SkyMiles | Delta Social Ambassador
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