What I think is incredible is that we all think it is "normal" that we are forced to book reward seats on-line or else have to pay a fee. Then, after doing all the work ourselves we have to make a phone call to get the seats we would like. I am so fed up with having to complete half the booking on the web and then wasting my time on the phone to complete the reservation/seat selection. It's exactly the same issue with Flight Passes. The AC and AE websites are inadequate and until they are upgraded/fixed to allow us to complete bookings in their entirety I think we should have the choice to use an agent to make reservations without a fee.
Last edited by yulgirl; Feb 7, 2011 at 7:23 pm