I sent a Hilton BRG form off last night about 20 mins after making a confirmed reservation for March 2011.
I got this reply about 7 hours later from one of Hilton's
'Guest Assistance Specialist's' in the US.
Thank you for taking the time to submit a claim form regarding Our Best Rates. Guaranteed. We have reviewed your reservation.
Claim forms or phone request must be received within 24 hours of the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel; therefore your claim is not valid.
We realize that every guest has a choice when traveling and we thank you for making Hilton your choice. We look forward to the opportunity to serve your future travel needs.
Regards,
There was not even so much as a 'Dear Mr Chokdee' on the reply and one can only guess that a BRG ' Specialists' job is so boring that their minds are anywhere but on the job in hand.....
