Originally Posted by
AlanB
If you have a non-refundable ticket/reservation, then your only option is to exchange it for a future Amtrak ticket. You cannot get a refund, even if the ticket has not been printed.
Oh, O.K., thanks for clearing that up. Do you have to do it before the original train's departure or can you call up and do it at a later date? (again, assuming you never picked up the original ticket). Thanks.