I have to agree the hotel is a little odd.
At check in, the receptionist seemed completely stumped by any questions and wasn't really able to communicate in English. The situation was saved by the Italian manager on duty who is a true hotelier.
Our club room was small and very plain, whilst the club lounge was pretty average. Also, don't take taxis from the hotel as the both times we did we encountered our only rip-off taxi drivers in a 3 week trip.