Originally Posted by emma69

Some airlines will note 'crappy bag' wih hanging of wheels etc. when you check it in - this is one airline's (that I happened to know off the top of my head do it) verbage:

"Any baggage may only be accepted if it is packed and secured in suitcases or similar containers and capable of withstanding reasonable handling.
Any passenger presenting baggage that is insecurely or insufficiently packed, or already damaged must sign a disclaimer waiving their right to any subsequent claim."

The thing I found quite funny, when my last bag was damaged (destroyed may be a better term...) was that it was a brand-new Air Canada branded suitcase - clearly the competitor with whom I was flying wanted me to remain loyal to AC!