FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,593
Very well written! I'd make sure the letter gets sent to the various news agencies, especially any that you were working with after the incident @ MEM..
Good luck! ^