Originally Posted by
KhalilSheikh
Hello,
I searched first but couldn't find an answer, I hope this is the correct forum to post in with this. Is anyone else having recent problems using the VAN generation app on the Citi website? I can't even download it. Yes, I tried everything and my computer/browers are compatible. After I accept the terms and click the 'download' icon, it just takes me back to the first VAN page.
I called Citi support and confirmed that my compter/browsers are up to spec. The friendly rep told me she'd look into it and would call me back. When she called me back she mentioned that some updates were done to the system and to wait 'about two weeks' and everything should be fine.
Does that make any sense?
There are 2 methods to use the VAN generator. I never download the software to my computer, simply use the Web-based application. Used it less than a week ago and no issue.
Are you saying it is the web-based application giving you problem?
I know Citi has trouble matching the actual billing with the authorization done by the merchants when I used virtual account numbers on 2 separate cards just a few weeks ago, despite the billing was correctly posted under the virtual account number, the authorizations never drop off. It took frustrating calls to Citi to have them dropped and CLs restored. (Otherwise Citi said it would take 30 days to make it auto-drop off!) It remains to be seen if the latest 3rd attempt would encounter same issue or the billing would be correctly matched with the authorization.