cevee

I was approved for both visa and amex -and called to answer questions and be approved - verified the offer then and messaged citi to confirm the offer and the visa records showed yes I have the offer however the amex message came back with this

Our records do not indicate you were solicited for the offer you mentioned. Please send a copy of the front and back of the offer you received. Once we receive this information, we will review your account and contact you.

since I applied online I do not have the front and back of the offer -so I guess all I can do is submit a screen print of the offer- has anyone else had this happen? If so did you send a screen print and did they confirm? Thanks!
oops - I can't find a screen print of the offer- I searched this thread and one at another site and don't see one- can anyone point me to it? thanks!