rahima, I truly understand your anger. Some of of us here had voiced out our problems in previous threads :
(Read the defensive response from Mr Amir Khan, you'll get the idea of how lackadaisical MH is in solving the online engine bug) :
http://www.flyertalk.com/forum/other...ng-faulty.html
http://www.flyertalk.com/forum/other...e-payment.html
http://www.flyertalk.com/forum/other...an-before.html
Do let us know the outcome, especially with the consumer tribunal. Good Luck!