Originally Posted by
Flexible Flyer
I called Egyptair reservations (I live in the USA) and they were able to reserve seats for the two of us, traveling on the same PNR. I have Star Alliance Gold status but that seemed irrelevant to the process. My preferred seats (exit row) could only be assigned at the airport, or so I was told.
At a later date, I noticed that one of our reserved seats got inexplicably reassigned. When I called again to re-request the seat, the telephone agent stated she was only able to make an initial seat assignment but was unable to *change* seat assignments. "This could only be done at the airport." This seemed unusual to me since changing seat requests is routine on US carriers, but it reinforced the notion that MS is a bit behind the times technologically.
So, call the reservations staff to request the seat assignments, then monitor your reservation record (PNR) to ensure that the seat assignments have not been lost.
Seat assignments on MS are a shambles imho (I've taken 4 MS intercontinental flights recently).
Can't do it online, and calling Res usually doesn't work. I've discovered that (in Y at least) your best bet is to get a seat near the very back of the plane (which they fill up last), so you will probably find a seat with a free seat or two next to it.
Using this approach, I've had a whole row of 3 or 4 seats to myself on every flight.
But otherwise, a complete shambles!