My $49 annual fee billed on my latest statement. I telephoned FlexPerks Customer Service, asking for options not to pay the annual fee. FlexPerks Customer Service volunteered a "bonus" of 3500 points, just for telephoning. She promised those "bonus" points would post on the June statement. Then, she transfered me to the FlexPerks Redemptions Department. For the same 3500 points which will be awarded as a bonus, I was able to pay the annual fee. This seems a bit convoluted, but the net result was payment of the annual fee without cost and without a sacrifice of points!