Originally Posted by
EuroHannibal
Dont mean to be rude, but I would ignore the email in the hope you would avoid staying at the hotel in the future.
This is not rude at all. It is demonstrating to us that you have certain client service attributes that most of us would not want to see in hotel or any person for that matter that works in client service.
Wouldn't it be great if all client service reps / managers followed this policy when we complained about something?