FlyerTalk Forums - View Single Post - Check-in agent can see your lifetime no. of nights
Old Apr 21, 2010, 6:45 pm
  #4  
pvolosin
 
Join Date: Dec 2009
Programs: US Airwys- Silver, Hilton- Silver
Posts: 5
We can see everything

I work at a Hilton in San Diego. Hilton's system is truly advanced compared to other hotel companies. We can see all of your past and future stays, personal info, "service recoveries" from our property (and other as well). We can also add prefences and special requests. For instance we have a guest who loves Cheez-its, so that is in his profile and someone buys cheez-its for him before he arrives every time. It is a great tool that allows us to personalize your stay and know how often you do stay with us. We run a report of all golds and diamonds that will be arriving the next day and get everything set up for thei arrival...upgrades, breakfasts...etc. Really helps make guests feel special.
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