Originally Posted by
Wexflyer
Called Renaissance several times and situation is unresolved:...
While I have not had to deal with an "event" as far reaching as the volcano, I have had issues with Marriotts before. And as unfortunate as your situation is, the run around you have received isn't completely unexpected or unheard of.
I have found that central Marriott support seems to be unempowered and fragmented. Then to add confusion, the different fragments just don't seem to want to talk with each other. They expect you to do that for them. The end result is it can take a number of calls to get things resolved. The best alternative is just to work through the hotel directly. That usually will work and can be a single point of contact. Again, unfortunately in your case, bad timing can impede talking with the right persons at the hotel.
Normally, though if you are persistent, Marriott's customer care center can and will help out, it just takes a bit of effort and time from your end.
