FlyerTalk Forums - View Single Post - Tumi warranty not lifetime!
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Old Mar 25, 2010, 4:00 pm
  #13  
Jaimito Cartero
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Join Date: Sep 2003
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Originally Posted by RichardInSF
Of course, as we all realize, if they have never seen a warranty problem after five years, then it would cost them nothing to make it unlimited! I guess Tumi hired some airline FF program "enhancement" specialists.

Given that Tumi has cut out all discount outlets from carrying their brand, presumably to protect retail markups, this warranty reduction sends a really bad message to me. In addition, they used to have local places I could go to for repairs, now it appears most everything requires sending back to base -- paying $25 for shipping after a year.
Costco has been carrying Tumi in a number of branches. I would certainly put them in the discount category.

I saw a lot of Tumi products in Shenzhen when I was luggage shopping for a cheap big bags in January. All knockoffs, of course, but at least you won't pay top dollar and get excuses when stuff breaks later on.

I really like Costco bags, and have returned them many years after I bought them. I know there have been some problems with the latest bags being a little too big for the overheads, but I own 4 different bags and really like them.
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