Dear Mr. Burns,

I am Mikey Hicks's mother, the little boy featured in the news media reports this past week. The one the TSA states in "not on a list".

Instead of reaching out to our family, you chose to belittle the process by stating:

"It’s inevitable that every several months or so, some cute kid gets their mug posted on a major news publication with a headline reading something like: “Does this look like a terrorist to you?” Anything involving kids or cats gets tons of mileage and everybody starts tweeting and retweeting that there’s an 8 year old on the no fly list." Would it have made a difference if we had an ugly kid compared to a "cute kid"?

It would have been far more helpful had he reached out to our family and help us formulate a solution than belittle the effort.

I am insulted and appalled that a representative from the TSA would chose to make such a juvenile and insulting statement. You could have easily left the above quote off and just shared the Redress process with everyone.

It has been made quite clear to our family from both Continental and US Airlines that our son is clearly on a TSA list and they have absolutely no power in which to remove him.

If you think it's far more helpful to belittle the process rather than just giving people the information they need, then I think the TSA has far more serious issues than any of us imagine.

I look forward to getting our son off a list he's supposedly not on.

Sincerely,

Najlah Hicks


http://www.facebook.com/pages/Get-Mi...t/297171996040

January 16, 2010 3:00 PM