I assume you had no status before with M&M and that is why you took the opportunity to do a status match.... But why do you consider yourself a loyal customer after two flights???
To become serious again: It takes M&M sometimes outragesly long to reply to simple things (I had to wait 5 weeks for crediting miles from a LX flight where only one segment credited and the other did not....
But the good news is that things do not tend to get lost, it just sometimes takes forever....
BTW: Welcome to the Miles&More forum!