Originally Posted by
aussielori
didnt someone say family and friends did not get the stay credit?
I had problems getting the points and credit and had quite a few email exchanges until I finally got someone who knew what they were doing and the reply included the following
...Please be assured that all agents involved will be re-trained on policies and procedures in regards to Starfriend rate and Family and Friends rate....
See the
Four Points PHX thread and
this post for more info.
$39 ($43.79 AI) is a fantastic deal. However the club lounge has been closed sometimes in the evening recently and they give you an IMO inadequate $15 F&B credit voucher instead. They also add a 18% service charge to the bill which is not covered by the voucher. I refused to pay it, but that is a different story.