Well, someone from RN just called me (sorry, didn't catch the name). They need to investigate this further. Again they said they were going to give me "courtesy miles" but that this dine would not count towards the VIP status. The person asked me for the receipt again. I still don't have it. I wasn't going to miss the first period of a hockey game to go back to get the receipt. To answer one of the suggestion from above, no, the didn't have their credit card machine down. The woman behind the counter chose not to accept a credit card. She just didn't want to take it. No CC, no receipt - no tax to pay. What amazes me in this situation is that I was calling for such a small thing and it turns into countless days and hours on the phone. It reminds me a lot of dealing with SkyMiles. I guess some of you know what I mean. At this point I think I should have just forgotten about this.