FlyerTalk Forums - View Single Post - the grapevine: US and UA are talking about something
Old Sep 21, 2009, 5:34 pm
  #9  
me4yankees
 
Join Date: Jan 2006
Location: San Francisco Bay Area
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Originally Posted by iahphx
My guess is that they're making product improvements because it makes good business sense to do so.
If that is the case, why did US management allow the product to decline so badly during 2006-2008? Common sense dictates that they would not have allowed this to happen to begin with. It makes no financial sense to have a good product, ruin it, run off their best customers, build it back up to standards again, then try to win back those they ran off.
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