Originally Posted by spc354

Just read this Time story excerpted on cnn.com.

In the past delayed baggage has always been delivered to my home or whatever location I happened to be (if I were on a trip out of town). I don't recall this changing, where I have to return to the airport and pick up delayed baggage. If it is standard, then it s***s! The Bill of rights become even more important every passing day. We pay ever increasing amount for bags, and no apparent recourse to compensate for delayed bags, and now having to waste time to have it picked up when it becomes available! It happened to me in Ghana, but I thought it was an exception. Now I see it may be the next "best in class" policy for Delta.