hello,thanks for the prompt replies
in fact, having read reply from the mod, realised i missed saying something. the third time i called, staff member actually got the KL office to update and send me itinerary. but, i didn't know the change does not show. so i called the same staff member thinking its still an error. funny, she said she will follow-up and did not mention that it will not show in the email! later, she called me and said it's updated and e-mail will be sent by end of the week! thanks for enlightening me!
and..yes it seems if u want something from them u have to bug them again and again. haiz....
glad i came to the right place to put my worries to rest! cheers....
