Originally Posted by
MileTex
Received a reply 10 days after I originally emailed them. They apologized for a few areas but I'm wondering if they really read my email.
They didn't. They got to a trigger word, and hit the reply button for that complaint.
I have three kind of complaints. The first is the ones that I send off, as info, and if they get back, so be it. The second is the ones that I keep hitting reply, until someone actually reads the email (
that can average 3-4 back-and-forths). The third escalates to snail mail, because I
really want something. For 175k, I'd say your complaint has gone straight to level III.