Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Hyatt just refused to honor the BRG for a low Hyatt rate quote on gtahotels.com, claiming a booking made there wasn't "immediately bookable" despite the "Immediate Confirmation" on the gtahotels page when I clicked on the Grand Hyatt San Antonio. Hyatt claimed that, despite the requested credit card information at the gtahotels site, I would get only a voucher which could be exchanged later for a booking.
Unless gtahotels is really shady, this logic seems pretty tortured. And rates below Hyatt's have to be pretty rare on the mainline booking sites. So...I have to ask.....has anyone filed a successful BRG claim recently? Any details you'd like to share?