Originally Posted by
giceh
I vaguely remember getting these perforated comment cards from Continental where you can compliment great service in the mail. Are these considered valuable and the best way to recognize someone’s service? The only issue is that I’m not sure if I still have these at home. I also received a “Customer Care” mailer to fill out – is that just for rants or are compliments acknowledged on this form too?
Answer to your 2nd question - no, for this exact reason, I alway carry a paper copy. Very simple to do (printing out a paper copy at check-in) that leads to less possible hassle.
Answer to your 1st question - by all means, please, send a nice compliment note to CO or write to Cust CARE. FAs work real hard and even though there are some bad apples, but generally they are nice young/older ladies that DO care about their jobs. They would really appreciate it. For every 1 bad comments they get, they need 3,000 good ones to make it a wash. OK, I might be exaggrating but you get the gist of it. I do trust CO's staff QM/DC (Quality Management/ Damage Control) program.
PM me if you want me to give you a name of CUST care rep that will get your message to the right people.