Originally Posted by
me4yankees
4. Aligned DL and NW segment qualification, PMU issuance, three-tiered award structure and award access, mileage upgrades, partner affiliations, etc.
- 40% of customers were using 50k SkyChoice, now 9% of those customers redeem at 40K
Very nice job from what my feeble memory can recall. ^ ^ ^
I do believe that Jeff said 90% of the customers who formerly used SkyChoice were now redeeming at the Medium level. (You have 9%)
Thank you for taking the notes!
David