Originally Posted by
acysb87
I just called the Fairmont Plat line and wanted to upgrade my room.The agent indicated I was on a "friends and family rate" and the person who is my friend would have to call to request my u/g.Apparantly a new poilcy according to Fairmont rep.
Will try again and let you all know how I do
Interesting. Seems pretty strange. Going with this "logic," shouldn't the friend or family be the person who book the room too then? Please do let us know how a different rep responds. My experience with Plat reps has been that those in the evening shift are really super good.