Hey Mike, now that I know what you look like, when I walk in your store, I'm going straight to the boss!
Those times when I've gotten a foreign call center, the problem wasn't their location or nationality, it was their inability to have either the authority or the knowledge to deal properly with my request. Secondarily, it often was because I couldn't understand their English.
Admittedly I didn't try this a statistically significant number of times, but it was enough for me to give up and not allow them to handle anything other than totally simple, straightforward requests, if their English is up to that.
BTW, I gotta admit that I looked at this thread because I thought the headline referred to an AA official rep posting on the UA forum!
