Do you want to speak to an American rep?
I don't know if there's any truth to this, but I know a lot of us dread the foreign call centres.
I don't know if that is required, but I just got an e-mail saying that if you demand to talk to an American representative, they are required to accommodate that request.
Has anybody attempted this? I am a 1K so I never have to deal with this, but unlike some 1K's and even 1P's, this 1K cares about everybody.