As a 23 year Delta employee currently based at JFK I have seen the good, the bad, and the very ugly. I am looking forward to Delta s new commitment to customer service especially at JFK. I was one of the old Red Coat/PSA agents who worked feverishly to assure that our customers were always satisfied and walked away with a smile on their faces in the midst of a travel crisis. I am still committed to taking care of each and every customer--treating them with courtesy and respect. I am optimistic that our new Red Coats will rise to the occassion and to make JFK the jewel that it once was.