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Old Apr 29, 2009, 1:36 pm
  #5  
twofive99
 
Join Date: Jan 2009
Location: PDX
Programs: AS, DL, QF, QX, AA, CO, WN
Posts: 152
She took F9 as she needed to fly within hours, as her father wasn't expected to make it through the night, and they were the only carrier that had open seats that night (or the next morning for that matter). AS (whom we usually fly) was booked on their DEN flights for the next 2 days, as was WN.

After all this I did some research and it now looks like the carriers who offer special bereavement fares are down to 3: AA, CO, and NW/DL. As I said we have flown AS in the past under these circumstances, and they gave a 50% discount off the walkup fare for bereavement cases and waived any change fees, but now after looking they no longer do so either.

I know they are all losing money in this day and age, but it's sad to see that making full revenue off of a passenger flying in distress is more important than showing compassion to said passenger, and helping them out.

I guess those days are long gone and sadly too are a lot of airlines who had great customer service.
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