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Poor Policy - Poor Customer Care
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Apr 28, 2009, 10:31 am
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TravellingMan
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
Frontier is not a small regional carrier, it is a small carrier with up to par "Legacy" rules. I was also mistaken by their folksy demeanor.
In my experience AS is more customer friendly.
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TravellingMan
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