Originally Posted by
Shesells
Sorry to raise an old thread but we're doing a NWA-based MR this weekend. Our flight from ATL-DTW is operated by Delta and we have been assigned terrible seats (middle seats at rear of aircraft). Hubby is ST Elite+ and I'm Elite. Have the NWA confirmation and the Delta Confirmation nos and the option to assign seats isn't coming up on delta.com at all. We have assigned seats for the NWA metal sectors but neither site gives us the option to select seats for the DL flight. Okay it's a short flight (just over 2 hrs) but it's #3 of the day so a little more space would be appreciated.
We're based in Ireland.
I was able to call Delta yesterday (during business hours) and request specific priority seating (first using this link --
www.benedelman.org/travel/dlseats/ -- to find out what was actually available. much thanks to whomever posted it). My Delta reservation showed that I had elite status but gave no options for preferred seating.
But earlier, when I couldn't get thru by phone (middle of night), I sent an email requesting seat assignments and explaining that I was Sky Team Elite through Northwest.
This was their reply. It's like they have no clue:
Dear Ms. Baker8,
Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message. ...
We would like to inform you that every Airline has there own Frequent
Flier program and as per the program every frequent flier member have
some benefits due to there loyalty towards the Airline. Preferred
seating is one of the benefits for those frequent flier members who have
gained a medallion status.
Preferred seating is offered on Delta (excluding Delta Shuttle),
Atlantic Southeast Airlines, Comair, SkyWest, and Chautauqua aircraft
and is designated only to qualified passengers. However, these seats are
also available to all passengers on the day of departure.
Our records indicate that seat xxF is a preferred seat in exit row.
Preferred seats can be assigned online or over the phone only for
qualified members.
However, Coach Choice seats are available to all customers on a
first-come first-served basis up to 331 days prior to departure.
We appreciate your business and trust your future flights will be
enjoyable. We hope you will continue to make Delta your airline of
choice.
Sincerely,
Irene Meyers
Online Customer Support Desk
http://www.delta.com
I resisted the urge to write back and quote from other Delta FAQs that clearly say
preferred seats are "set aside for SkyMiles Medallion and SkyTeam Elite members" since I already had the seats. But just the same ...