After two reminders sent, after a month I received a reply that had no connection with my query to customer services about a possible upgrade. I gave that one up.
Now, I have a query that I really
do want answered.
Is there anyone in Hertz management who I could email, with a hope of a reasonable reply? My query is:
"
Reservation: E3180xxxxxx
On March 14th when I made (and printed out) this reservation the "Approximate Total" was 1249.75 USD.
Today, when I checked the details online the 'Review Reservation View Popup' page shows the "Approximate Total" to be 1396.78 USD.
1). Why are you increasing the price?
2) And, why is this being done without informing me?
3) Was it intended as a 'surprise' at pick-up, when it's inconvenient to argue?
Please confirm that the original reservation price will be honored."
Any help/advice will be welcomed! Thanks
