Originally Posted by
snufl
I'm surprised to hear this. Just so I am completely clear. If I book an award night online and the room description says either smoking or non-smoking, then I am guaranteed that room type, as it is available at the time of booking?
Dear snufl,
Greetings.
Perhaps what William meant is that it is a definite that there will be smoking and non-smoking rooms available for redemption until the inventory for either type runs out.
But the following still applies:
"When using a Free Night Award, bedding and smoking preferences may be requested but are not guaranteed." Visit spg.com for more.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd