Originally Posted by
darcie_InsideFlyer
We are going to review Accor A|Club in the May issue of InsideFlyer magazine and would like your input.
If you would like to participate, please post your response in the thread with the pros and cons of membership in A|Club and grade the program from A to F (A being the highest grade). You can include a plus or minus with the rating.
You can also respond directly to me at
[email protected].
Thank you!
Good - about time their lame programme was exposed.
I stay regularly at the Mercure Southgate Hotel in Exeter, UK. Never had a single upgrade yet, and the staff do not seem aware of club promos even though the lobby is littered with brochures for them. I also tried exchanging some points for vouchers for my last stay at the above property, only to find when they arrived that said vouchers could only be used in France. When I complained, they told me to send the vouchers back to them so that they could "investigate" and then return the vouchers to me. When I tried again, asking what use that was since I wanted to use the vouchers in the UK, they repeated the same answer. To be fair, the hotel concierge tried to reason with them on my behalf, and seemed to reach an understanding with them that they would re-issue replacement vouchers which could be used in the UK. However, that was 3 weeks ago and I have not even had an acknowledgement that they have received the vouchers.
Every time I stay I have to chase up points on the account - they are never applied automatically, and then usually there are mistakes where they only credit part of the due awards.
Couple all this aggravation with the relatively low value of the scheme, and I really wonder whether it's worth it.